Privacy Policy

Uniq Turn ("we", "us", "our") operates the Uniqturn mobile and web application (the "App"). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Entity

Uniq Turn

MARN

1466755

Address

Suite 40, Level 1, 48–50 George Street, Parramatta NSW 2150, Australia

Email

visas@uniqturn.com.au

Phone

(02) 84 888 999

1. Who this policy covers

The App is a client portal. Accounts are issued to people who have engaged Uniq Turn to assist with an Australian visa or migration matter. The App is not a general-purpose consumer product and does not offer public self-service signup for immigration advice.

2. What we collect

Information you give us directly

• Account details — your name, email address, and (optionally) your phone number, provided when your account is created or when you edit your profile.
• Application information — the answers you enter into a visa application form in the App. Depending on the visa, this can include your full legal name, date of birth, country of citizenship, passport number and expiry date, current country of residence, marital status, English test results, occupation and employment history.
• Documents — files you upload to support your application, such as passports, birth certificates, police clearance certificates, qualifications, employment references, financial statements and relationship evidence.
• Messages — the content of messages you send to your migration agent through the App.

Some of this is sensitive information under the Privacy Act. We collect it only because it is reasonably necessary to prepare, lodge and manage your visa application, and by submitting it through the App you consent to us collecting and handling it for that purpose.

Information collected automatically

• Authentication data — a unique account identifier, and technical records of sign-in events, handled by Google Firebase Authentication.
• Technical data — standard information needed to deliver the service, such as device type and app version.

The App does not collect your location, contacts, browsing history, advertising identifiers, or any payment or financial account details. The App contains no advertising and no third-party analytics or tracking SDKs.

3. Why we collect it

We use your personal information to:

• create and administer your account;
• prepare, review, lodge and manage your visa or migration matter;
• verify the documents your application requires;
• communicate with you about your matter, including status updates and requests for further documents;
• meet our professional, record-keeping and legal obligations as a registered migration agent, including under the Migration Act 1958 (Cth) and the Code of Conduct for registered migration agents.

We do not use your information for marketing or advertising, and we do not sell it.

4. Who we share it with

We disclose your personal information only where necessary:

• The Australian Government — principally the Department of Home Affairs, and where relevant the Administrative Review Tribunal, when lodging or progressing your application on your instructions.
• Third parties relevant to your matter — for example assessing authorities, English testing bodies, sponsoring employers or nominating states, where your application requires it.
• Our service providers — Google LLC provides the App's authentication, database, file storage and backend infrastructure through Firebase and Google Cloud. Google processes this data on our behalf under its own security and privacy commitments.
• Where required by law — for example in response to a court order, subpoena or lawful request from a regulator.

We do not disclose your information to anyone else without your consent.

5. Overseas disclosure

Our backend runs on Google Cloud infrastructure. Depending on the service, data may be stored or processed on servers located outside Australia, including in the United States. By using the App you consent to this disclosure. We take reasonable steps to ensure our providers handle your information consistently with the Australian Privacy Principles.

6. Security

Data transmitted between the App and our servers is encrypted in transit using HTTPS/TLS. Access to your case data is restricted by server-side security rules so that your documents and messages are visible only to you and to the Uniq Turn staff handling your matter. Data is encrypted at rest by our cloud provider.

No system is perfectly secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information from misuse, loss, and unauthorised access, modification or disclosure.

Please keep your password confidential and do not share your account.

7. How long we keep it

We retain your personal information for as long as we act for you, and afterwards for the period required to meet our professional and legal record-keeping obligations as a registered migration agent. After that period we destroy or de-identify it.

8. Accessing, correcting and deleting your information

You can view and update your name and phone number at any time in the App under Profile → Edit profile.

To access, correct, or request deletion of your personal information — including your account and uploaded documents — contact us at visas@uniqturn.com.au. We will respond within a reasonable period, normally within 30 days.

Please note that we may be required to retain certain records even after you ask us to delete your account, in order to meet the legal and professional obligations described in section 7. Where that applies, we will tell you what we must keep and why.

9. Children

The App is not directed at children and we do not knowingly create accounts for people under 16 without the involvement of a parent or guardian. Where an application concerns a minor (for example a child visa), that information is provided and managed by the responsible adult applicant.

10. Complaints

If you believe we have mishandled your personal information, contact us first at visas@uniqturn.com.au and we will investigate and respond.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Complaints about the conduct of a registered migration agent may also be made to the Office of the Migration Agents Registration Authority (OMARA).

11. Changes to this policy

We may update this policy from time to time. The current version is always available at this address, and the effective date above reflects the most recent change. Material changes will be communicated to you through the App or by email.